FAQs
RBL Bank rewards its Credit Card members with Reward Points for purchases made using RBL Bank Credit Cards. The more you spend, the more you earn. These Reward Points can then be redeemed at www.rblrewards.com for many redemption options - exotic getaways to luxury vacations to shopping extravaganzas. Explore to view the unlimited Power Rewards waiting for you at RBL Mycard App or www.rblrewards.com
Simply spend on anything using your RBL Bank / SuperCard Credit Card and accumulate your Reward Points. Every privileged RBL Bank / SuperCard Credit Card holder is automatically enrolled for the rewards programme which entitles them to instantly earn Rewards Points and use it for gifts/vouchers of their choice.
You may also be eligible for welcome Reward Points and milestone benefits.
Click here to know about your card benefits.
The welcome reward points earning rate will vary depending on the card type that you hold. Do note that welcome points will be credited upon:
- - Payment of membership fee and
- - Transacting on your Card.
Click here to know about your card benefits.
You can view your Reward Points on the program website www.rblrewards.com and in RBL MyCard App as well as your online RBL Account. Available Reward Points details will also be communicated through your Credit Card statements.
You can use any number of Reward points to make your purchase, with the exception of Postpaid Bill Payment. You are required to redeem at least 80 Reward Points in one bill payment across your RBL Bank Credit Card accounts or SuperCard Credit Card accounts.
You can use a combination of Reward Points from select card accounts to make a purchase. You will not be able to club points of your RBL Bank Credit Card with those in your SuperCard account. However, if you have more than one SuperCard in your account, you will be able to club these Reward Points to make your purchase.
You do not earn Reward Points for transaction converted into an EMI on your Credit Card. You do not earn Reward Points on Cash transactions or programs like Xpress Cash, Dial for Cash, Balance Transfer, etc.
Reward Points will be valid for a period of 2 years from the date of earning unless otherwise communicated
No, you cannot adjust Reward Points against your outstanding.
You can log in to www.rblrewards.com or log in to RBL MyCard App , tap on Offers and Rewards, tap on Rewards and then on Redeem. Select what you wish to purchase / redeem and confirm your transaction by entering an OTP sent to your registered mobile no.
You can pay using a combination of Reward Points and your RBL Bank Credit Card to make a purchase for all redemption options, except E-vouchers. E-vouchers can be redeemed via Reward Points only.
We charge a Reward Redemption Fee of Rs. 99 + GST for redemptions made using your RBL Bank & SuperCard Credit Card. In case you cancel your flight / hotel bookings, the fee will not be refunded. However, if you have received a damaged or incorrect product, the fee will be reversed to your account.
Once a transaction is cancelled/reversed, Reward Points earned on such transaction will automatically be adjusted/Debited from your existing Reward Points. In an event there are no Reward Points left to the credit of Card Members account, RBL Bank may at its sole discretion, may charge the Reward Points on the Credit Card of the Card Member.
The Reward Points you have earned will reflect on the portal once your credit card statement is generated. The Reward Points will be shown as zero, if there is a block code attached to your account. You may need to contact the Customer Support team to get more information on this.
Please verify the Userid received through the SMS or Email during registration. If during login you are getting a message of Invalid credentials, kindly try to use Retrieve your UserID option from the screen or try and reset your password using Forgot Password link.
No, you don’t need to add your credit cards. All your RBL Bank / SuperCard credit cards will automatically be linked upon your login. You can view/switch cards by clicking on the top right side (near the abbreviation of your name in desktop view) or by Change Card option (mobile).
All your valid cards will automatically be shown in the cards dropdown on the top right of your screen (desktop view) or through Change Card option (mobile). If you do not find the new card, kindly wait for 48-72 hrs for the new information to update to the rewards website.
A. From the login screen, click on Forgot Password link and reset your password.
Kindly remove the cookies/cache of your browser and refresh the site. Please login afresh to the rewards website.
Kindly logout and login back to the application, if the issue persists, kindly get in touch with the customer service team.
E-ticket stands for electronic ticket. It takes away the pain and hassle of maintaining a conventional paper ticket. E-ticket is easy to maintain and can be availed via e-mail within 30 minutes of online flight booking on your bank registered email ID. Simply show the E-ticket at the airline counter when checking-in.
Just like all other processes, we have simplified the cancellation process as well. Tap on to “My Order” tab on Rewards website or RBL MyCard tab under Rewards, select the flight which you want to cancel and place your request online. Yes, it’s that simple! There is a possibility that the refund amount will be unknown at this stage. That’s it - you’re done!! We will process your refund within 48 hours. Depending on your mode of payment and bank, this may take between 3 to 14 working days to show up on your account statement.
Cancellation charges will vary basis airline rules. Please contact the airline for details. We charge a handling fee of Rs. 250 per person per sector to process your request.
The amount net of cancellation will be refunded via Points and / or Credit Card, depending on which mode(s) you have used for payment. Cancellation charges will be first adjusted towards Points and then, your Credit Card.
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers, you will have to make a fresh booking for the additional travellers.
Yes. Infants under the age of 2 years can travel without any separate booking required. Make sure that infants are 24 months or below throughout the booked travel. If the infant is above 24 months during the return journey, their ticket will be cancelled, and the child will require booking of a separate ticket as per the child fare. Remember to carry valid age proof or birth proof documents of the infant. You can book tickets for no more than one infant per adult
We do not have an option of entering the frequent flier number at the time of booking flights. You can mention your frequent flyer number at the time of check-in directly with the airlines.
Some airlines don’t allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers or make separate bookings on the airline of your choice.
This is very rare case and could be caused by many reasons including slow internet speed at your end to airlines is unable to confirm the booking. This does not mean that your payment is lost. Please don’t worry, and take the following steps:
- A. Check your Spam/Junk Folder as confirmation itinerary may have landed there.
- B. Log in to your reward portal and check in my order. If booking is confirmed you can resend your itinerary.
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C.If you do not find your itinerary, means booking couldn’t go through. Rest assured; the refund process would be initiated within 24 to 48 hours.
- a. The points refunded would reflect in your account in next billing cycle
- b. The card refund amount would reflect between 4-7 working days in your account
Yes. A charge of INR 200 will be charged per passenger, per sector. If you have booked a round trip for 1 person then the processing fee will be INR 200+INR 200=INR 400
A sector is one leg of the flight. For example, if you’re flying from Delhi to Mumbai and back. Delhi to Mumbai will be one sector and the return journey will be the second sector.
The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold till the time you complete your booking. Therefore, to minimize the chances of booking failures, you may check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of refreshing your search or else you may go ahead with the booking.
We recommend you reconfirm your booking with the airline as soon you receive an e-ticket.
We’ll send your e–ticket details to your registered email address. You can also download or view the details here.
To eliminate the error, clear your browser cache and try the search again.
If the error persists it could be due to either situation:
- - Flights on the specific route are not available for given class of service
- - Some remote locations are not serviced by IATA recognized airlines
- - Flights are not available on your specified date
Your itinerary receipt itself received on your registered email address can be used as an invoice of booking. You can also log on to www.rblrewards.com and view/print your receipt by clicking on “My Order”
Yes. Your Government Issued Photo ID proof is required to enter the airport and at check-in counter. Please visit the airlines page to check for other documentation like visa, transit visa, health requirements etc
It is always advisable to check the type of fare you book and check baggage allowance at the time of booking itself. The baggage details will be displayed on your itinerary and under “My Order” . If not available itinerary and on website (sometimes airlines do not share the information at the time of booking) we recommend you to check with airlines before travelling, to avoid additional weight / baggage charges.
Please get in touch with the airline directly for this request.
The airline may or may not support name change requests. Call us and tell us your trip ID, we’ll find out if your airline supports name change and pass on your details to them. If the airline doesn’t allow name change, you’ll have to cancel and re–book the ticket with the correct name.
The airline may or may not support title change requests. Call us and tell us your trip ID, we’ll find out if your airline supports title change and pass on your details to them. If the airline doesn’t allow title change, you’ll have to cancel and re–book the ticket with the correct title.
Yes, provided you have all the details belonging to the passengers you want to book for. Provide the correct details when you’re asked to enter traveler details at the time of booking.
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked–in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked–in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Please check with your airline.
Sorry, Rewards website currently does not support this feature.
Sorry, RBLRewards website currently does not support this feature. Please contact the airline directly.
First, we request you to cancel your booking online.
We request you to write to Cardservices@rblbank.com or supercardservice@rblbank.com along with your Trip ID and share the documents/communications which you have received from the airlines regarding the flight cancellation. After verification, we will make sure that you get a full refund in next 14 working days.
You can cancel your tickets no later than 12 hours before your flight’s departure time. We recommend you directly contact the airline for cancellation refund if the departure of the booked flight is within next 48 hours. Once the airline has cancelled the request, please write to us so that we can refund the amount to your Card.
We usually process the refund within 14 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your billing cycle. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts. For international flights, it may go up to 21 days.
We’re extremely sorry for the delay. Do register your complaint with us here and we will get back to you very soon. Chat with Us(Redirection to Chatbot)
You can claim a refund only if you intimate us immediately after cancellation. The refund process generally takes 4 to 15 days (from the day we find out about the cancellation). In cases such as no show or flight cancellation, the refund process can take more than three weeks.
You can modify the flight booking at least 72 hours before the departure time by connecting with airlines directly.
Flight Booking cannot be booked via customer care by redeeming Reward Points. You would need to log in to RBL MyCard App or www.rblrewards.com for redeeming your Reward Points for flight booking due to security concerns. Only Vouchers can be redeemed on phone via our customer care.
No, currently there is no option to cancel the partial ticket. For example: If you have booked round trip i.e. Delhi to Mumbai and Mumbai to Delhi, you cannot cancel the one way booking like only Delhi – Mumbai. You can cancel complete booking. Also if there are multiple passengers in one booking, you cannot cancel booking for 1 passenger only.
Yes, you can surely do that. You would need to ensure that the booking is made in the name of the person who would be checking in. The guest would need to show a valid ID proof at the hotel prior to check-in.
No, only the person whose name and valid ID stated in the booking confirmation will be allowed to check in.
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.
When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with a child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of occupants in your search.
The standard check-in time is after 1400 hrs (local time) and standard check-out time is 12 noon. But it may vary from season to season and city to city and hotel to hotel. Please check with the hotel for further clarity.
You will receive a confirmation email upon successful booking. You may also view your booking(s) by clicking on “My Order” page.
We recommend you contact the hotel directly or to confirm your reservation to prevent any last minute inconvenience.
If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, look for your reservation details on My Order.
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day.
You can cancel the hotel reservation at least 24 hours before the check-in time from RBL MyCard App or by logging on to www.rblrewards.com
Visit “My Order” and select the reference number you would like to cancel and click on Cancel. However, refund will be processed as per hotel fare rule.
No, Hotel reservations can only be made by redeeming your Reward Points by logging in to RBL MyCard app or www.rblrewards.com
Only Vouchers can be redeemed on phone via our customer care.
Denial of any Hotel Booking at the time of check-in must be immediately informed to Bank by the Card Member with full details of the person who has denied the booking. Any case shall not be entertained if raised after 1 day and no refund will be processed from the Bank.
Just three easy steps:
- • Enter your mobile number, operator's name, circle and the recharge amount.
- • Select how much to pay using your preferred mode.
All recharges are done instantly, you will receive a confirmation SMS and Email from us. You will also get a SMS from your operator with recharge details.
- • However, in some exception cases recharges take bit longer time than expected, if you don’t get the recharge confirmation in 4 Hours Or refund in 24 Hours, then please give a missed call on 9289222401from the mobile number on which recharge is attempted.
- • Once the recharge is successful, you will get a confirmation number with operator ID.
- • If the recharge is not successful, Reward Points will be refunded & reflect in your account after next billing cycle for redemption. Amount charged to your Card, if any, will be refunded & reflect in your Card account within 48 hours. This may take up to 7 days to reflect in your Card account.
There could be several reasons possible for such an error such as:
- • Mobile operator’s server was temporarily unavailable.
- • Entered amount was not accepted by your mobile operator as a valid recharge value.
- • Sometimes it happens that we are unable to connect to the mobile operator’s server due to a temporary network problem.
Reward Points (and amount charged to Card, if any) will be refunded within 48 hours. Refunded Points will reflect within 48 hours & reflect in your account after next billing cycle for redemption. However, amount refunded to Credit Card may take up to 7 days to reflect in your Card account.
You can also give a missed call to {9289222401} to initiate a refund from the mobile number on which you have done the recharge.
The talk time that you receive after doing a recharge is defined by the mobile operator. Different recharge values give different talk time amount. Sometimes, the recharge value that you enter could be a special recharge that might give you free SMS, free data usage or reduced call rate without giving you any talk time. It is recommended that for all cases, you check directly with your mobile operators.
Absolutely, that's one of the advantages of using Recharge. You can recharge any prepaid mobile number.
Recharge provides instant mobile recharging. Just in case your recharge fails due to a technical error at operator's end, we try recharging your mobile for the next two hours. If that does not work, we initiate a refund for your transaction within 48 hours.
Operators decide the valid recharge denominations circle-wise and they keep changing it from time to time. Talk time and special recharge value are dependent entirely on the operator. Do check with your Operator for the admissible recharge amount.
Mobile recharge, Flight Booking, Hotel and Shopping cannot be redeemed via customer care. You would need to log in to www.rblrewards.com to do so simply due to security concerns.
Only E-Vouchers can be redeemed on phone via our customer care.
You can pay the amount by RBL Bank Credit Cards or Reward Points accumulated on your Credit Card or a combination of both.
We don’t have any provision for COD at our end.
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords.
If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the Bank.
You can login to RBL MyCard App or www.rblrewards.com portal and track your order by visiting “My Order”.
There are no shipping charges involved. we show you are all inclusive prices. The only additional charge would be the redemption fee on your Reward Points.
Your reward merchandise will be delivered within 10 to 15 working days depending on the category of the product.
You can track the order on My Order Page, if your order is showing delivered, please raise a request for POD within 48 Hours from the delivery.
If the delivery is done through OTP, no POD will be shared.
Once the Order has been placed there is no option to update the delivery address, you can cancel the order until it is shipped and place a new one.
. In the unfortunate event that happened, you can request for a reverse pick-up within 30 days, by tapping on “My Order” and selecting the Order no. for which you would like to raise a concern. Post completion of the RTO, your Reward Points (and amount charged to your Card , if any) will be refunded within 48 working hours
In the unfortunate event that happened, you can request for a reverse pick-up within 30 days, by tapping on “My Order” and selecting the Order no. for which you would like to raise a concern. Post completion of the RTO, your Reward Points (and amount charged to your Card, if any) will be refunded within 48 working hours.
In the unfortunate event that happened, you can request for a reverse pick-up within 30 days, by tapping on “My Order” and selecting the Order no. for which you would like to raise a concern. Post completion of the RTO, your Points (and amount charged to your Card, if any) will be refunded as per the defined timeline.
Your reward merchandise will be dispatched within 4 to 7 working days depending on the category of the product.
Yes, you will be notified by the courier partner on every step, you can also track your order on My Order Page.
As per the Bank policy, a shipment can't be opened before delivery, please reject the shipment, and escalate it to the Bank with order details in case the shipment is damaged.
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
Please call our customer service at 022-62327777/ 022 711 90900 (for SuperCard members) to get the duplicate of the invoice.
In the unfortunate event that happened, you can request for cancellation until it is not dispatched by tapping on “My Order” and selecting the Order no. for which you would like to raise a concern.
In the unfortunate event that happened, you can request for a reverse pick-up within 30 days, by tapping on “My Order” and selecting the Order no. for which you would like to raise a concern. Post completion of the RTO, your Points (and amount charged to your Card, if any) will be refunded as per the defined timeline.
Please refer the detailed Terms & Conditions
You could see different prices for the same product, as it could be listed by various Sellers.
Yes, you can but that option may vary to different products and suppliers.
Post completion of RTO, it will take 5 working days for the refund.
E-vouchers are sent to your email ID and registered mobile no. within 20 minutes of placing the request via RBL MyCard app or www.rblrewards.com We do not send any paper vouchers.
E-vouchers can be used online or at the store, depending on the terms and conditions of each partner brand. We request you to read the terms and conditions carefully before placing your request. For E-vouchers which can be redeemed at store, we request you to inform the cashier prior to making payment.
Oh, you should have received the E-vouchers on your registered email ID and mobile no. within 20 minutes of placing the request.
You can view the E-voucher details by login in to RBL MyCard App or www.rblrewards.com
All E-vouchers listed on www.rblrewards.com are valid for at least 90 days. The validity of the E-vouchers will be communicated to you via Email and SMS as well. You can also check the validity of the E-vouchers prior to your purchase on RBL MyCard app or www.rblrewards.com
The terms and conditions of E-vouchers are determined by the Partner merchant. The applicability of vouchers during sale will be communicated in the related terms and and conditions. We request you to read the E-voucher specific details prior to your Voucher purchase.
Voucher can be used one time only.
Unfortunately, these are non-returnable vouchers.
We allow redemption of E-vouchers via Points only at the moment.
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